Privacy Policy

Movers Uxbridge Privacy Policy

This Privacy Policy describes how Movers Uxbridge collects, uses, stores, and protects personal data of its customers and prospective customers in the Uxbridge area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all Movers Uxbridge customers and prospective customers in the service area who contact us, request a quotation, use our services, or otherwise interact with us in relation to moving and removal services.

Data Controller

Movers Uxbridge is the data controller responsible for determining how and why your personal data is processed. References to we, us, or our in this Privacy Policy refer to Movers Uxbridge as the data controller.

Types of Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. This may include the following information.

Identification and contact details, such as name, postal address, billing address, service address, and any other addresses relevant to your move.

Contact preferences and communication records, such as your preferred contact method and our records of emails or other messages exchanged with you about quotations, bookings, or complaints.

Service and booking information, such as details of your move, inventory lists that you provide, access information for properties, dates and times of services, and any specific instructions you give to us.

Payment and transaction data, such as information relating to payments you make for our services and records of invoices and receipts, to the extent required for accounting and legal purposes. We do not store full card details when payments are processed through third party payment providers.

Technical and usage information, where applicable, such as basic technical data that may be collected when you visit our website, including your approximate location, device type, and how you navigate our website. This may be collected through cookies or similar technologies when enabled.

Feedback and survey responses, such as reviews, ratings, and comments that you choose to provide about our services.

How We Collect Your Data

We collect personal data directly from you when you contact us for a quote, make a booking, request information about our services, or provide feedback. This can be done through phone calls, messages, online forms, or in person.

We may also collect data indirectly through third party platforms that you use to contact us or request our services. In these cases, the platform may share your details with us so that we can respond to your request. We ensure that any personal data received from third parties is handled in accordance with this Privacy Policy.

Purposes and Lawful Bases for Processing

We process your personal data only when we have a lawful basis to do so under data protection laws. The main purposes and lawful bases are as follows.

To provide quotations and perform our contract with you. We use your identification, contact, and service information to supply quotations, confirm bookings, plan and carry out your move, and provide customer support. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To manage our business relationship with you. This includes handling enquiries, sending booking confirmations, responding to complaints, and keeping records of our interactions. The lawful basis is performance of a contract and our legitimate interest in managing customer relationships.

To take payment and maintain financial records. We use your payment and transaction data to process payments, issue invoices, and maintain accounting records. The lawful bases are performance of a contract and compliance with our legal obligations, including tax and accounting requirements.

To improve and develop our services. We may use feedback, reviews, and certain usage data to assess customer satisfaction and to improve how we operate. The lawful basis is our legitimate interest in developing and improving our services.

To send you service related communications. We may contact you about changes to bookings, important information about your move, or updates to our terms. The lawful bases are performance of a contract and our legitimate interests in keeping you informed about essential service matters.

To send marketing communications. We may use your contact details to send occasional information about similar services that may interest you. Where required by law, we will collect your consent before sending marketing communications. You can opt out of marketing at any time.

To comply with legal and regulatory obligations. We may process your data where necessary to comply with laws, respond to lawful requests from authorities, or establish, exercise, or defend legal claims. The lawful basis is compliance with legal obligations and our legitimate interests in protecting our business.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet our legal and regulatory requirements.

Customer and booking records are typically retained for a period that enables us to handle queries, resolve disputes, and meet tax and accounting obligations. After this period, data is securely deleted or anonymised so that it can no longer be linked to you.

Marketing contact information is retained for as long as you remain subscribed or until you object to or withdraw your consent to marketing, whichever applies. We will then stop using your data for marketing and will retain only the information necessary to record your preference.

In all cases, we periodically review the personal data we hold and delete or anonymise information that is no longer required.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes set out in this Privacy Policy.

Service providers working on our behalf may act as data processors. These can include payment processors, accountancy and bookkeeping services, information technology and hosting providers, and other professional advisers. These processors are only allowed to use your personal data as instructed by us and must protect it in line with data protection law and contractual obligations.

We may share necessary information with drivers, removal teams, or subcontractors involved in delivering your move, strictly for planning and carrying out the agreed services.

We may share personal data where required or permitted by law, for example with law enforcement authorities, regulators, or legal advisers where reasonably necessary to protect our rights or comply with legal obligations.

Where we transfer data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable law.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful access, accidental loss, destruction, or damage. These measures include controlled access to systems, secure storage of records, and limiting personal data access to staff and service providers who need it for legitimate business purposes.

While we take reasonable steps to safeguard your information, no system can be guaranteed to be completely secure. We encourage you to contact us immediately if you believe your personal data may have been compromised in connection with our services.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions.

Right of access. You have the right to request copies of the personal data we hold about you and to receive certain information about how it is processed.

Right to rectification. You have the right to request that we correct or complete personal data you believe is inaccurate or incomplete.

Right to erasure. You may ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You can request that we restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of data you contest.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests, including for direct marketing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format and that we transmit it to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed. We encourage you to contact us first so we can attempt to resolve any concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any significant changes will be communicated by updating the version published and, where appropriate, by informing you directly. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.