Terms and Conditions

Movers Uxbridge Terms and Conditions of Service

These Terms and Conditions set out the basis on which Movers Uxbridge provides removal, relocation, packing, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Movers Uxbridge, we, us, or our means the removal service provider trading under the name Movers Uxbridge.

1.2 Customer, you, or your means the individual, company, or organisation booking or using our services.

1.3 Services means any removal, relocation, transport, packing, unpacking, loading, unloading, storage handling, or related services we agree to provide.

1.4 Goods means all items, belongings, furniture, equipment, and property submitted to us for removal, transport, or related services.

1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Scope of Services

2.1 We provide domestic and commercial removal and related services within our service area and to destinations agreed at the time of booking.

2.2 The exact scope of the services to be provided will be set out in our quotation or booking confirmation, including a description of the work, estimated time, and any agreed additional services such as packing, dismantling, assembling, or storage handling.

2.3 We reserve the right to use our own vehicles, equipment, and staff, or approved subcontractors, to carry out all or part of the services.

3. Booking Process

3.1 You may request a quotation by providing full and accurate information about the property addresses, access conditions, parking arrangements, the nature and volume of goods, and any special requirements.

3.2 Any quotation issued by us is based on the information you provide and is not a binding offer until accepted by you and confirmed by us in writing.

3.3 A booking is only confirmed when we issue a written booking confirmation specifying the date, time window, scope of work, and any applicable charges or deposits. Until you receive such confirmation, we are under no obligation to provide the services.

3.4 You are responsible for checking all details in our quotation and booking confirmation and informing us promptly of any errors, omissions, or changes.

3.5 If the information you provide is incomplete or inaccurate, we may adjust the price, alter the scope of services, or decline to proceed with the booking.

4. Prices and Quotations

4.1 Unless stated otherwise, our quotations are based on:

a. The description, volume, and nature of goods as provided by you.

b. The access conditions at collection and delivery points, including stairs, lifts, parking distance, and any restrictions.

c. The services requested, including packing, dismantling, or additional labour.

d. Completion of the work within the estimated time frame and during normal working hours.

4.2 Our quotations may be provided as a fixed price or based on estimated time and resources. Where an estimate is given, the final price will reflect the actual work carried out.

4.3 We reserve the right to amend the quotation or charge additional fees where:

a. The work is materially different from that described at the time of quotation.

b. Access conditions are poorer than advised or involve delays or restrictions.

c. Additional items are added or services are requested on the day.

d. There are delays beyond our control, such as waiting for keys or access.

4.4 Any variation in price will be explained to you where reasonably possible, and you will remain liable for all charges incurred in accordance with the services actually provided.

5. Payments and Deposits

5.1 We may require a deposit to secure your booking. The amount and due date will be stated in your quotation or booking confirmation.

5.2 Unless otherwise agreed, all balances are payable in full no later than upon completion of the services on the day of removal.

5.3 We accept payment by the methods stated in your quotation or booking confirmation. You are responsible for ensuring that cleared funds are available at the time payment is due.

5.4 If payment is not made when due, we may:

a. Suspend or cease provision of the services.

b. Charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.

c. Retain possession of any goods in our custody until all sums owed are paid in full.

5.5 For business customers, we may issue invoices with agreed credit terms. If such invoices are not paid by the due date, we reserve the right to apply late payment charges and recover any reasonable costs of collection.

6. Cancellations and Changes

6.1 You may cancel or amend your booking by giving us written notice.

6.2 If you cancel or significantly change the booking, we may charge a cancellation fee, calculated as follows unless otherwise stated in your quotation:

a. More than 7 days before the scheduled date: deposit or 10 percent of the quoted price, whichever is greater.

b. Between 2 and 7 days before the scheduled date: up to 50 percent of the quoted price.

c. Less than 48 hours before the scheduled date or on the day of removal: up to 100 percent of the quoted price.

6.3 If you request changes to the date, time, or scope of services, we will make reasonable efforts to accommodate them, but we do not guarantee availability or that the original price will remain valid.

6.4 We may cancel or postpone the booking if:

a. You fail to pay any required deposit or amount when due.

b. We reasonably believe that the work may put our staff, vehicles, or property at risk.

c. You request that we move prohibited, illegal, or unsafe items.

d. Circumstances beyond our reasonable control make it impracticable or unsafe to carry out the work.

6.5 In the event of cancellation by us other than due to your breach, our liability will be limited to refunding any deposit or prepayment received for the cancelled services.

7. Customer Responsibilities

7.1 You are responsible for:

a. Ensuring that all goods are properly packed, secured, and ready for removal, unless we have agreed to provide packing services.

b. Arranging suitable parking and access at both collection and delivery addresses, including any permits or permissions required.

c. Ensuring that all items to be moved are clearly identified and that no items are left behind or taken in error.

d. Disconnecting and securing appliances and equipment prior to removal, unless otherwise agreed.

e. Being present or represented at the collection and delivery points to provide access, instructions, and confirmation of completion.

7.2 You must not submit for removal or transport any items that are hazardous, illegal, perishable, explosive, flammable, or otherwise unsafe, including but not limited to gas cylinders, fuel, chemicals, firearms, or prohibited waste.

7.3 If you include any such items without our knowledge, you will be responsible for all resulting loss, damage, cost, or liability incurred by us.

8. Waste Handling and Regulations

8.1 Our core service is removal and transport of household and commercial goods. We are not a general waste disposal company and will only remove waste or unwanted items where this has been specifically agreed in advance as part of the service.

8.2 Any waste removal service will be carried out in accordance with relevant waste and environmental regulations. We will only transfer waste to authorised facilities or carriers, where applicable.

8.3 You are responsible for accurately describing any items to be treated as waste or for disposal and for confirming that you have the right to pass such items to us for that purpose.

8.4 We reserve the right to refuse to remove or dispose of:

a. Hazardous or controlled waste.

b. Clinical, chemical, or industrial waste.

c. Items that we reasonably believe may breach waste regulations or pose a risk to health, safety, or the environment.

8.5 Any charges for waste or unwanted item removal will be set out in your quotation and may include disposal fees, handling charges, and any additional labour or vehicle costs.

9. Our Liability

9.1 We will exercise reasonable care and skill in providing the services and handling your goods.

9.2 Our liability for loss of or damage to goods is limited, unless a higher level of cover is agreed in writing, to a reasonable market value of the goods at the time of loss or damage, subject to a reasonable overall monetary cap per removal.

9.3 We will not be liable for:

a. Loss or damage arising from your failure to properly pack or secure goods, unless we have provided packing services.

b. Loss of or damage to items of special value, including but not limited to jewellery, watches, precious metals, cash, documents, data, or collections, unless you have notified us in writing and we have specifically agreed to accept such items.

c. Normal wear and tear, minor scuffs, or cosmetic damage that may reasonably occur during handling and transport.

d. Loss or damage caused by inherent defects, pre existing damage, or natural deterioration of the goods.

e. Loss or damage arising from events beyond our reasonable control, including extreme weather, traffic incidents not caused by our negligence, or third party actions.

9.4 We will not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of business, or loss of opportunity, whether arising in contract, tort, or otherwise.

9.5 Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

10. Claims and Complaints

10.1 You must inspect the goods and the premises at delivery and notify our staff promptly of any visible damage, loss, or concerns.

10.2 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible, and in any event within 7 days of completion of the services, providing reasonable details and evidence.

10.3 Failure to notify us within this time may affect our ability to investigate and may reduce or extinguish any potential liability, unless the delay is justified by circumstances beyond your control.

10.4 We will consider all complaints and claims in good faith and may request photographs, inventories, or other documentation to assess the matter. Where appropriate, we may offer repair, replacement, or compensation, subject to the limitations set out in these Terms and Conditions.

11. Access, Parking, and Delays

11.1 You are responsible for ensuring that we have suitable, legal, and safe parking for our vehicles at both collection and delivery addresses.

11.2 Any parking fees, fines, or penalties incurred due to inadequate arrangements or restrictions not disclosed by you may be charged to you.

11.3 If we are delayed or prevented from completing the services due to lack of access, waiting for keys, or other circumstances beyond our control, we may charge reasonable waiting time or additional fees.

11.4 Time estimates for completion of the work are given in good faith but are not guaranteed, and we will not be liable for any loss arising from delays, unless specifically agreed in writing.

12. Insurance

12.1 We maintain insurance appropriate to our business activities in accordance with applicable requirements for removal services.

12.2 Our insurance is subject to policy terms, conditions, and exclusions. Our liability to you will not exceed the cover available under our policy unless otherwise expressly agreed in writing.

12.3 You are advised to arrange your own additional insurance cover if you require higher protection or have items of exceptional value.

13. Data Protection and Privacy

13.1 We will collect and use your personal data only for the purposes of providing our services, administering your booking, and complying with legal obligations.

13.2 We will take reasonable steps to keep your personal data secure and will not sell or disclose it to third parties except where necessary to deliver the services or required by law.

14. Termination

14.1 Either party may terminate the contract with immediate effect by written notice if the other party commits a material breach of these Terms and Conditions and, where remediable, fails to remedy that breach within a reasonable time after being notified.

14.2 On termination, you remain liable to pay for all services provided up to the date of termination and any applicable cancellation or additional charges.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Movers Uxbridge.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us and supersede any prior understandings or agreements relating to the subject matter.

16.4 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your contract.